Job Description

Lot Associate Duties and Responsibilities:

Core duties you will be responsible for as an Ace Hardware lot associate:

• Greeting customers as they enter and leave the store
• Loading purchases into customer vehicles using hand trucks and other equipment
• Assisting customers with propane tank exchanges/fills
• Keeping entrance and exit doors and lot clean and hazard-free
• Providing carry-outs for large items, and bagged goods
• Checking receipts to prevent unlawful removal of goods from premises
• Pallet maintenance, help with Garden set-up
• Projects, Assembling inventory and Cross-Training in other departments
• Lot associates spend much of their days outdoors assisting customers with loading and unloading items. You will also serve as one of the first friendly faces that shoppers see when pulling into the parking lot.

The core requirements for succeeding in this fast-paced retail role include:

• Customer service skills: You will need patience, empathy, and communication abilities to assist shoppers politely.
• Problem-solving: Think on your feet to resolve customer complaints or disputes.
• Physical strength: Lifting large, heavy items repeatedly is common.
• Attention to detail: Carefully load vehicles and monitor exits without error.
• Teamwork: Collaborate with sales associates and other lot attendants.
• Ability to work in rain or shine conditions and adapt clothing to suit the weather

Most Ace Hardware lot associates find the job rewarding. We enable important projects that help customers achieve their home improvement goals.

Wage earning potential depends on several factors, including:

• Your retail or customer service experience
• Cost of living and competitive wages in our area
• Performance ratings and pay raises over time
• Overtime hours worked during peak seasons, weekend/nights availability

In addition to fair hourly pay rates, Ace Hardware offers the following standard benefits to full-time associates after initial waiting periods:

• Employee discounts
• Healthcare: Medical, dental, vision and supplemental insurance options.
• Retirement saving: 401(k) plan with 4% company match.
• PTO: Paid time accrued per hours worked, Birthday Pay

We are your local hardware store and we are a part of your community. Ace Hardware has over 5,000 stores around the world with the majority of those stores independently owned and operated by local entrepreneurs. These hard working men and women are part of the fabric of your community. They are small business owners who are local and loyal...just like it ought to be. While others have become large and impersonal, at Ace, we've remained small and very personal. That's why we say a visit to Ace, is like a visit to your neighbor.

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