Job Description

Job Description: Outdoor Power Equipment/Ace Sales Associate

Position Summary

The primary responsibilities of the OPE Sales Associate position are to maintain outstanding customer service, generate sales, merchandise product, and support the store management team.

Major Responsibilities

The major responsibilities for this position include:

• Ensure each customer receives outstanding service which follows the Ace S.A.L.E.S process
• Maintain awareness of all promotions and advertisements
• Execute the daily operational, day-to-day goals and priorities assigned by store management
• Assist in the training and development of peers
• Uphold merchandising and store cleanliness standards
• Participate in the processing of new shipments and help the team to keep the receiving and back stock area clean and organized
• Be aware of and responsive of safety issues
• Conscious of shoplifting activity
• Aid customers in locating merchandising in store, on acehardware.com, as well as, processing special orders and locating parts for Outdoor Power Equipment and repairs.
• Solicit customers to open an Ace Rewards card
• Answer customers’ questions and provide information on procedures and policies

Minimum Requirements

The minimum requirements for this position include:

• Education/Training: High School degree, some college preferred. Possess a vast product knowledge of outdoor power equipment related products along with a willingness to learn. Specifically, Toro and Stihl products.
• Skills/Knowledge: Knowledge of retail computer systems, MS Word and Excel a plus. Ability to quickly pick up computer systems for assisting customers.
• A commitment to service excellence and customer satisfaction
• Solid team player with excellent interpersonal skills
• Excellent communication skills, exceptional organizational ability, high attention to detail, and ability to multi-task
• Ability and willingness to work flexible hours including evenings, weekends and holidays to meet the needs of the business
• Take on-line and in person training to increase knowledge about the products.

Physical Requirements

The minimum physical requirements for this position include:

Must be able to lift 65 pounds frequently to load and unload customer orders.

Ability to stand for an extended period of time. Generally scheduled in 8-hour shifts

Move and handle boxes of merchandise and fixtures throughout the store, which entails lifting and perform all functions as set forth.

Job responsibilities may change based on the needs of the business.

We are your local hardware store and we are a part of your community. Ace Hardware has over 5,000 stores around the world with the majority of those stores independently owned and operated by local entrepreneurs. These hard working men and women are part of the fabric of your community. They are small business owners who are local and loyal...just like it ought to be. While others have become large and impersonal, at Ace, we've remained small and very personal. That's why we say a visit to Ace, is like a visit to your neighbor.

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