Job Description

Job SummaryThe Karol Hotel is a boutique hotel located in the Feather Sound area of Clearwater, FL, convenient to the beaches, St Pete, and Tampa. The Karol features 123 rooms and suites, and features Katch Restaurant and Vantage Rooftop Bar, along with ballrooms and conference rooms to host events. The Karol Hotel is part of Marriott's Tribute Portfolio.Room/Lobby Attendants will be responsible for cleaning and maintaining all interior and exterior public areas to ensure exceptional service to all guests that is consistent and continually in accordance with Marriott's Tribute Portfolio standards. Room Attendants report to the Housekeeping Manager.Essential FunctionsAcknowledge guests in all public spaces with a warm and friendly greetingTake care of any guests' special requests for pre-arrival e.g. foam pillows, extra towelsMaintain all hallways to ensure they are free from dust and/or scuffs, windowsills, door frames and base boardsSweep and/or vacuum hallways dailyAssist with the cleaning of guest rooms, as needed with Marriott safety requirementsClean inside the elevators and polish elevator tracks and landingsMaintain closets in order and keep par levels to standardKeep stairwells and ice machine areas free from debrisFollow scheduled shifts and follow break and lunch requirementsDeep clean on rotational schedule using Marriott Hotel standardsAssist with VIP arrivalsAssist in the restocking and reorganizing the housekeepers' carts dailyReport any light outages, broken equipment, or room disparities to manager paying close attention to hallway areasAssist guest with any special requestsAbility to communicate with manager on inventory needs e.g. amenities, pillowcases, bed linen, robes, etc.Professional communication while using technologyRespect all guests, team members, and management by maintaining a positive, friendly attitudeAbility to interact with guests and share hotel knowledge using personalization, such as using the guest nameMaintain guest confidentiality following all Marriott hotel proceduresReport any suspicious activity or unusual items in roomReport any irregular behavior from guests in public areas and/or in roomsAbility to take initiative and handle assignments with limited supervisionFollow all Marriott hotel policies and procedures as outlined in the team member handbookMaintain cleanliness and order of work area such as closets, carts, and housekeeping officePersonal grooming and appearance to be of a professional manner and fit the hotel themeRefrain from cell phone use in public areas (e.g. guest rooms)Train and operate all company cell phones and radios in a professional manner to maintain proper radio etiquetteDistribute necessary items to the assigned housekeepersAssist with banquet function of the hotel to include set up of tables and chairsEnsure successful performance assisting guests with an exceptional experience to ensure high performing scores on Marriott's Guest Satisfaction SurveyQualification StandardsEducation & ExperienceHigh School diploma or higherPrevious hospitality experience preferredExcellent customer service skillsExcellent communication skills, both verbal and writtenAbility to use technology e.g. tablets, iPadsPhysical and Mental DemandsAbility to stand for extended periods of timeAbility to squat and bendAbility to communicate clearlyAbility to lift/push/pull 50 lbs.Work on multiple tasks, making appropriate progress towards deadlinesAble to work independently, take direction, and provide direction to othersWhat's In It For You?Medical, Dental, and Vision Insurance *Paid Time Off *401(k) Plan + Company MatchDiscounted Employee MealsMarriott Hotel discounts worldwideCareer Growth – We promote from within!* For full time employees

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